Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management.
Job Designation : Fraud Analyst
Qualification : Any Graduation/ PG
Experience : Freshers
Skill Set :
- Effective communication skills
- Good typing skills (25-30 word per minute)
- Achieving high standards and delivering results with accuracy and attention to detail
- Flexibility in hours of work and ability to work in changing shifts patterns
Job Description :
- Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS
- Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
- May have the authority to release and verify funds across a variety of systems used by the department
- Deal with customers and may be required to identify,
- Log and escalate complaints
- Resolve queries by tracking them internally and escalate upwards if necessary
- Responsible for the management of own daily workload,
- Ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner
- Ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimize the risk to the business and the customer
- Adhere to organizational wide information security policies and procedures.
- Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution
LOCATION : NOIDA, UP