Barclays Invites Applications From Freshers For The Role Of Fraud Analysts

Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management.

Job Designation : Fraud Analyst

Qualification : Any Graduation/ PG

Experience : Freshers

Skill Set :

  • Effective communication skills
  • Good typing skills (25-30 word per minute)
  • Achieving high standards and delivering results with accuracy and attention to detail
  • Flexibility in hours of work and ability to work in changing shifts patterns

Job Description :

  • Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS
  • Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
  • May have the authority to release and verify funds across a variety of systems used by the department
  • Deal with customers and may be required to identify,
  • Log and escalate complaints
  • Resolve queries by tracking them internally and escalate upwards if necessary
  • Responsible for the management of own daily workload,
  • Ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner
  • Ensuring that all unresolved cases / queries are allocated to the respective areas
  • Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimize the risk to the business and the customer
  • Adhere to organizational wide information security policies and procedures.
  • Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution


Click Here to Apply Now