Concentrix Inviting Applications From Freshers For The Role Of Associate – Planning & Scheduling

Concentrix Off Campus Job Opportunity is hiring for the publish of Associate – Planning & Scheduling. A student from diverse disciplines can observe for Concentrix off-campus recruitment drive 2023. Interested and eligible candidates can study the greater info below.

Company Name Concentrix
Post Name Associate – Planning & Scheduling
Salary Mot Disclosed
Experience 0-2 yr
Batch 2023/22/21/20/19/18/17

Concentrix Off-Campus Job Description:

Concentrix is hiring candidates for the post of Associate – Planning & Scheduling.

Concentrix Off-Campus Job Responsibilities:

  • Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
  • Review and process agent time off and schedule change requests.
  • Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
  • Performs any other related duties as required or assigned.
  • Excellent time management and prioritization skills, with ability to meet deadlines.
  • Experience with working independently and on teams.
  • Experienced with managing multiple priorities and multi tasks.
  • Highly skilled in effective communication both verbally and in writing with co-workers, management team, other departments, and delivery team.
  • Proactive approach to problem resolution.
  • Exposure to leave management system.
  • Schedule Optimization such as breaks while preparing schedules.
  • Initiates and manages scheduling communications between respective teams.

Concentrix Off Campus Eligibility Criteria:

  • Any Graduate

Preferred skill:

  • Effective communication skill.
  • Good knowledge of MS Excel & Power point.
  • Proficiency with computers.
  • Contact Centre Workforce Management experience.
  • Extensive experience with WFM software.
  • Exposure to Aspect WFM tool added advantage.
  • Ability to simplify complex operations into repeatable processes.
  • Comfortable in fast-paced environment.
  • Ability to make decision in time sensitive ambiguous situations.