e-Bay Invites Applications For The Role Of Customer Service Executives

e-Bay Off Campus Job Opportunity is hiring for the publish of Customer Service Executive. A student from diverse disciplines can observe for e-Bay off-campus recruitment drive 2023. Interested and eligible candidates can study the greater info below.

Company Name e-Bay
Post Name Customer Service Executive
Salary upto ₹ 7 LPA*
Experience 0-2 yr
Batch 2023/22/21/20/19/18/17

e-Bay Off-Campus Job Description:

e-Bay is hiring candidates for the post of Customer Service Executive.

e-Bay Off-Campus Job Responsibilities:

    • Handle day to day reactive issues with merchants via inbound and outbound phone and email
    • Work as per defined processes and SLA – outlook issue process
    • Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
    • Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
    • Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
    • Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
    • Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
    • Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
    • Share timely findings with the AM’s
    • Share learning with team in daily huddles for exciting/unique issue/query worked.
    • Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
    • At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
    • Summarize and provide customer feedback to management
    • Perform related duties as assigned

e-Bay Off Campus Eligibility Criteria:

  • Any Graduation

Preferred skill:

  • Empathy ·
  • Problem solving ·
  • Communication ·
  • Active listening ·
  • Technical knowledge